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POSVERSE
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Privacy Policy

How we handle your data. Plain and simple.

Last Updated: November 19, 2025

Introduction

We take your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have. We've tried to write this in plain English, not legal jargon.

Information We Collect

We collect information you give us directly, like when you sign up for an account, contact support, or use our services. This includes:

  • Account information (name, email, phone number)
  • Restaurant information (business name, address, tax details)
  • Payment information (processed securely through payment gateways)
  • Usage data (how you use the system, features you access)
  • Device information (browser type, IP address, device identifiers)
  • How We Use Your Information

    We use your information to:

  • Provide and improve our services
  • Process transactions and payments
  • Send you important updates about your account
  • Respond to your questions and support requests
  • Detect and prevent fraud or security issues
  • Comply with legal obligations
  • Analyze usage to improve our product
  • We don't sell your data. We don't share it with third parties except as needed to provide our services (like payment processors) or when required by law.

    Data Security

    We use industry-standard security measures to protect your data:

  • Encryption in transit (TLS) and at rest
  • Regular security audits
  • Access controls and authentication
  • Secure data centers
  • PCI DSS compliance for payment data
  • But honestly? No system is 100% secure. We do our best, but if something happens, we'll let you know immediately and work to fix it.

    Your Rights

    You have rights regarding your data:

  • Access: You can request a copy of your data
  • Correction: You can update incorrect information
  • Deletion: You can request we delete your data (subject to legal requirements)
  • Portability: You can export your data
  • Objection: You can object to certain uses of your data
  • Withdrawal: You can withdraw consent where applicable
  • To exercise these rights, contact us at privacy@posverse.com. We'll respond within 30 days.

    Cookies and Tracking

    We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze how our website is used
  • Improve our services
  • You can control cookies through your browser settings. Some features might not work if you disable cookies.

    Third-Party Services

    We work with trusted third parties to provide our services:

  • Payment processors (to handle transactions)
  • Cloud hosting providers (to store data)
  • Analytics services (to understand usage)
  • Support tools (to help you)
  • These companies have their own privacy policies. We only share what's necessary for them to do their job.

    Data Retention

    We keep your data as long as:

  • You have an active account
  • We need it to provide services
  • Required by law or regulations
  • Needed for legal claims or disputes
  • When you delete your account, we'll delete or anonymize your data within 90 days, except where we're required to keep it longer.

    Children's Privacy

    Our services are not intended for children under 18. We don't knowingly collect information from children. If you're a parent and think your child gave us information, contact us and we'll delete it.

    Changes to This Policy

    We might update this policy from time to time. If we make significant changes, we'll notify you by email or through our platform. The "Last Updated" date at the top will tell you when this was last revised.

    Your continued use of our services after changes means you accept the updated policy.

    Contact Us

    Questions about privacy? Concerns? Want to exercise your rights?

    Email us at: privacy@posverse.com

    Or contact our support team through the help center.

    We're here to help and we'll respond as quickly as we can.

    Questions About Privacy?

    We're here to help. If you have questions or concerns about your privacy, don't hesitate to reach out.