Handling refunds
Learn how to process refunds correctly and efficiently.
When to Issue Refunds
Common scenarios:
Customer dissatisfaction
Order errors
Duplicate charges
Cancelled orders
Product defects
Processing a Refund
1. Find the original transaction
2. Click "Refund"
3. Select refund method:
Original payment method
Store credit
Cash (if original was cash)
4. Enter refund amount
5. Add reason (optional)
6. Process refund
Partial Refunds
Refund specific items:
Select items to refund
Enter partial amount
Process refund
Original items remain on receipt
Refund Policies
Set up your refund policy:
Time limits
Required approvals
Documentation needs
Manager override
Best Practices
Document refund reasons
Get manager approval for large amounts
Process promptly
Keep records for accounting